Frequently Asked Questions
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Categories
Amenities and Facilities
Yes, our meeting rooms and event facilities come with technical support to ensure smooth presentations and events. If you have specific technical requirements, please inform our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com in advance.
Certainly! Our hotel provides versatile event facilities suitable for various occasions, including conferences, seminars, weddings, and more. Contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com to discuss your specific requirements.
Absolutely! We offer well-equipped meeting rooms that can be reserved for business meetings, conferences, or events. Our staff can assist you in coordinating the details for a successful gathering. Contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com to discuss your requirements.
Yes, we have a dedicated business center equipped with computers, printers, and other essential amenities. Guests can use these facilities for work-related tasks. Contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com for more information.
Yes our hotel is well provides well equipped fitness center/gym, we offer complimentary Wi-Fi for all guests throughout the hotel premises, including guest rooms and common areas, We have 3 restaurants in the facility with modern and traditional delicacies, We also have well equipped with well trained staff Spa, business center. Contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com for more information.
Checkin & Checkout
Yes, we provide luggage storage services for our guests. Feel free to drop off your luggage with our front desk before check-in or after check-out. Our luggage storage area is secure and monitored. You can trust that your belongings are in safe hands during your stay.
You can always check-in anytime. Please be aware that early check-in is subject to room availability.
Yes we offer discounts for long stays, group booking and corporate bookings. Please review our corporate and bulk booking policy for more information.
Dining and Dress Code
Yes, we have a casual dress code for most areas, including the lobby and common spaces. However, some of our dining facilities may have specific dress requirements. Please check with the individual restaurant or our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, or walking for details.
Family and Special Requests
Extra beds for additional guests may incur a charge, and this can vary based on room type and availability. Cribs, however, are typically provided free of charge. Please check with our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com for specific details. Also when booking from our website, ensure to add this extra services.
Absolutely! We offer complimentary cribs for families with infants or young children. Please inform front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com of your need for a crib when making your reservation or upon check-in.
Yes, depending on room availability, you can request an extra bed for an additional guest. Please contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com in advance to make arrangements and inquire about any associated charges.
Guest Feedback
Yes, we have a 24/7 guest hotline. For urgent matters or immediate assistance, please Call or WhatsApp: +254757119450 or +254757119325. Our team is dedicated to ensuring you have a comfortable stay.
We value your feedback! You can share your thoughts by filling out the feedback form in your room or by contacting our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, . For immediate concerns, our staff is available 24/7 to assist you. Your satisfaction is our priority.
Hotel
Amanda Resort Hotel is conveniently located at Kakamega. You can use popular map apps or GPS navigation to get directions. Click here to open map. If you need further assistance, please contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, and they will guide you to our location.
Loyalty Program
Joining our loyalty program is easy! You can sign up online through our website or inquire at the front desk during your stay or contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com. Membership is free, and you can start earning rewards right away.
Our loyalty program offers a range of benefits, including:
- Earn points for every stay, redeemable for free nights or other rewards.
- Exclusive member-only discounts on room rates and packages.
- Priority check-in and late check-out options, subject to availability.
- Special promotions and offers available exclusively to loyalty members.
- Access to members-only events and experiences.
Yes, we have a rewarding loyalty program designed to provide exclusive benefits to our valued guests.
Parking and Transportation
Yes, we offer convenient on-site parking for our guests.
Payment
Yes, upon checkout or upon request from front desk Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com,, we can provide a detailed itemized bill.
Yes, we require a deposit to guarantee your reservation. The amount varies based on the type of room and duration of stay. Contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, to get more information or quatation. You can view Our Rooms or Our Restaurant to view our rates and make an order.
Please contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, and they will guide you through our dispute resolution process.
Absolutely! We prioritize our guests’ security and utilize state-of-the-art encryption methods to through payment gateways provides such as Pesapal, and Corporative Bank to protect your data. Kindly note we do not store your card information in our database. Our systems are PCI-DSS compliant.
We accept credit/debit cards, m-pesa, airtel-money, and several popular digital payment methods.
Pets
Yes, we welcome pets at our hotel! We understand that pets are part of the family, and we aim to make their stay as comfortable as possible. Please review our pet policy in advance. For more information and inquiries contact front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com.
Reservation & Bookings
Yes, we provide both smoking and non-smoking room options to accommodate the preferences of our guests, contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com to book a room.
Breakfast options vary based on your selected package. We offer different packages, including room-only, bed and breakfast, half board (breakfast and one other meal), and full board (breakfast, lunch, and dinner). Choose the package that best suits your preferences. For more information visit our booking site or contact front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com,
Your credit card is typically charged when you make a reservation. The exact timing and charges may vary based on the type of reservation and rate you choose.
Refunds for canceled reservations are subject to our cancellation policy. Depending on the circumstances and timing of your cancellation, refunds may be provided accordingly. Please contact front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail on reservations@amandaresorts.com
The cancellation policy may include fees if you cancel after a certain deadline. However, these details vary, so please review the cancellation policy when booking.
You can cancel your reservation through our website or by contacting our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail on reservations@amandaresorts.com. Please note that our Cancellation Policy apply.
Safety and Security
In case of an emergency, please contact the front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com. immediately. We have established emergency procedures, and our staff are trained to respond promptly to ensure the safety of all guests.
Yes, we have trained security personnel on-site around the clock. They monitor the premises, assist guests, and ensure a secure environment. Should you also require your own personal security personnel (bodyguards) we can organize for you upon request. Please contact front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com for more details, inquiries and orders.
The safety and security of our guests are top priorities. We have implemented a range of measures, including 24/7 surveillance, secure access points, and trained staff. Emergency procedures are in place, and our team is well-equipped to handle various situations. For emergency call or WhatsApp hotline : +254757119450 or +254757119325 and we will respond in a jivy.
Shuttle Service
Our shuttle service operates 24/7. Please contact out front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com to make a request for pickup or drop off.
Yes, we offer shuttle services to various nearby attractions. Whether you’re exploring the city or visiting specific points of interest, our shuttle service can enhance your convenience.
The airport shuttle service have a fee associated with it. Please check with our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com for specific details regarding charges and availability.
Yes, we provide a convenient airport shuttle service for our guests. To arrange airport transportation, please contact our front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com advance with your flight details.
User accounts
Absolutely! Simply approach our front desk or contact front desk via Phone or WhatsApp: +254757119450 or +254757119325 or mail us on reservations@amandaresorts.com, and our team will assist you in splitting your bill.
Log in to your Amanda Resort Hotel account via our website. Navigate to the ‘My Account’ section, and your outstanding balance will be displayed there.
A Amanda Resort Hotel account gives guests a personalized experience, allowing them to book rooms, check outstanding balances, avail special offers, and manage their reservations efficiently.
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Our Newsletter
Dear Valued Guest, We're excited to bring you the latest updates, exclusive offers, and exciting news from Amanda Resort through our newsletter. Stay in the loop and be the first to know about: Special Offers, Local Insights, Featured Experiences, Travel Tips and Guest Stories.
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